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General Information

SET-UP CHARGES


A


Set-Up and Run Charges

$55.00 (G) Price Includes 1 color imprint in one standard color
$55.00 (G) Print per additional color/location

Repeat Set-Up

$30.00 (G) Print per additional color/location

Additional Color/Location Run Charges

$0.40 (G) Print run charge per additional color/location

4 Color Labels

$55.00 (G) Set-Up
$0.40 (G) Run charge per piece, per label

DigiSplash 4 Color Process

Items marked as 4 Color Process imprint method do not require additional run charges or set up charges for additional colors (for the first location)

PMS Match

$30.00 (G) per color

Less Than Minimum

$40.00 (G) Absolute Minimum is 1/2 first column quantity

Power Bank Product Proof | Spec Samples

$125 (G) for the production of the sample/proof. Allow 10-15 days after approval of artwork for production.

Product Proof | Spec Samples

$60 (G) for the production of the sample/proof. Allow 5-10 days after approval of artwork for production.

Artwork

Set-Up Charges include touch-up of supplied camera ready artwork to make it production ready. 30 minutes allowed; orders requiring additional art services will be invoiced at $50.00 (X) per hour

B


Set-Up and Run Charges

$55.00 (G) Price Includes 1 color imprint in one standard color
$55.00 (G) Print per additional color/location

Repeat Set-Up

$30.00 (G) Print per additional color/location

Additional Color/Location Run Charges

$0.40 (G) Print run charge per additional color/location

4 Color Process

Items marked as 4 Color Process imprint method do not require additional run charges or set up charges for additional colors (for the first location)

PMS Match

$30.00 (G) per color

Less Than Minimum

$40.00 (G) Absolute Minimum is 1/2 first column quantity

Product Proof | Spec Samples

$60 (G) for the production of the sample/proof. Allow 5-10 days after approval of artwork for production.

Artwork

Set-Up Charges include touch-up of supplied camera ready artwork to make it production ready. 30 minutes allowed; orders requiring additional art services will be invoiced at $50.00 (X) per hour

C


Embroidery Set-Up and Run Charges

$55(G) Tape Charge, default stitch amount given in product description

Additional stitches cost $12.99 (G) Per 1,000 Stitches. Price includes embroidery in 1 location up to nine colors

Additional Run Charges

$0.50 (G) Per 1,000 stitches over total stitch count included in item description

Editing Fee

20.00 (G) For customer supplied embroidery files which require reworking prior to production

Less Than Minimum

$40.00 (G) Absolute Minimum is 1/2 first column quantity

Pre-Production Proof

Embroidery Set-Up plus the cost of the item

Production Time

5-7 Days from artwork approval

Artwork

Set-Up Charges include touch-up of supplied camera ready artwork to make it production ready. 30 minutes allowed; orders requiring additional art services will be invoiced at $50.00 (X) per hour

D


Set-Up and Run Charges

$55.00 (G) Price Includes 1 color imprint in one standard color
$55.00 (G) Print per additional color/location

Repeat Set-Up

$30.00 (G) Print per additional color/location

Additional Color/Location Run Charges

$0.15 (G) Print run charge per additional color/location

PMS Match

$30.00 (G) per color for silk screened or pad printed items. Not available on hot stamped items

Pre-Production Proof

$55.00 (G) plus the cost of the item. Corrected proofs will be invoiced as $55.00 (G) plus the cost of the item

Artwork

Set-Up Charges include touch-up of supplied camera ready artwork to make it production ready. 30 minutes allowed; orders requiring additional art services will be invoiced at $50.00 (X) per hour

GENERAL INFO


Standard Production Time: 5 working days. Orders greater than catalog quantities are subject to quoted delivery. Production time begins upon receipt of an acknowledgment letter and approval of credit. Domed items and consecutively numbered items are excluded. For multi-color imprints please allow 3 additional production days per additional color. Factory reserves right to increase or decrease production time. Such changes will be noted on purchase order acknowledgement. It is your responsibility to contact Customer Service immediately if there are any discrepancies.

Rush Production Time: Many of our products are available on 3 Day or 24 Hour Rush at no additional charge. In addition, if you need your order sooner, please contact us. If capacity allows, we will accommodate your order and you won’t be charged extra. All rush orders require pre-approval from the factory.

Changes To An Order: Any changes made to an order (by phone) after received at factory must be confirmed in writing, email, or by fax. Note: Changes may delay shipments and charges may apply.

Confirming Orders: All confirming orders must be clearly marked as such. Our factory will not be responsible for duplication of orders if “Confirmation” was not clearly marked on order.

Acknowledgements: Purchase orders are acknowledged via FAX or E-mail. It is your responsibility to contact Customer Service immediately if there are any discrepancies.

Assorted Colored Items: When ordering items in assorted colors that require pad printing or screen printing, and each different colored item requires a different color imprint, a WASH-UP CHARGE must be added @ $12.50 (G) for each color imprint.

Billing: Minimum invoice value required per order is $95.00(G). All payments must be made in US dollars only.  

Terms: Unless credit has been established, payment is required at the time the order is received. Production will not begin until the credit department has received payment in full. We accept Visa, Mastercard, Discover and American Express. NSF checks will receive a handling charge of $50.00. The terms for accounts who have received credit are Net 30 days from the date of invoice.

Collections: Accounts requiring collections will be liable for all collection costs, including all fees, costs and expenses incurred.

Cancellations: A Minimum Cancellation Charge of $30.00 (G) plus all charges incurred to date will be billed accordingly.

Colors: Note that colors of items shown in the catalog may not be identical to the item due to photography and printing. If color shade is critical, random samples are available for customer approval, prior to production. Where items are available in more than one color, customer must specify. Merchandise may vary from lot to lot due to manufacturing process and we CANNOT guarantee exact color on repeat orders.

Combined Quantity Pricing: A purchase order for a single account that reflects more than one item to be shipped at the same time for the same customer, may use Combined Quantity Pricing. Minimum quantities as indicated for each item apply. Items MUST be in the same price category (i.e. within $1.00) Not applicable to stock tags.

Consecutive Numbering: $40.00 (G) set-up plus 40 ¢ (G) each run charge. Add 3 extra days for production. Available for hot stamped products only.

Copy Changes: $26.25 (G) ea.

Export Shipments: $25.00 (G) plus freight. Taxes and duties are the responsibility of the recipient.

Handling Charge: A $3.00 handling charge will be added per box, $30.00 maximum per order.

Imprints: Items marked Dard Products® Perma-Dure® process and doming process have guaranteed imprints for the life of the product. Hot stamped printing is not permanent and cannot be guaranteed against rubbing off. Factory will not allow any credit for friction wear. Hot stamping in white foil is not recommended. On silk screened and pad printed items, gold and silver have a matte finish, and cannot be produced with a glossy finish. Exact color match cannot be guaranteed on reruns. We will supply best color imprint for item if not specified on purchase order.

International Shipments (Including Canada): FOB Evanston, IL, USA. We bill in US Dollars only. Catalog prices do not include duties, taxes, broker fees or freight. These fees will be prepaid and added to your invoice, provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will reflect catalog pricing and will be provided at no additional cost. If you wish to specify a carrier and account number for an international shipment, you will be responsible for customs clearance and ultimate delivery of shipment, as well as for duties, taxes, broker fees and any other fees that may be incurred. You must provide broker information with your order (broker name, address and phone number).

Inventory: Dard Products® accepts no liability for inability to ship an order due to stock shortages. Please check inventory with factory before placing large orders.

Less Than Minimum: $40.00 (G). One half of the lowest quantity is absolute minimum for imprinted and/or blank products. Excludes DP-102 & DP-334

New Accounts: Please allow one additional day for production. New accounts are on a pre-pay basis until credit terms can be set- up by accounting.

Overruns or Underruns: All orders are subject to 5% overruns or underruns and will be billed accordingly. Orders specifying exact quantities must be stated on the purchase order. DARD PRODUCTS® ACCEPTS NO LIABILITY IF EXACT QUANTITY IS NOT STATED ON PURCHASE ORDER.

Patents: Products noted as Patented notifies the Industry that DARD Products holds patents on the specified item. DARD Products will defend all patents.

Phone Orders: No phone orders are accepted. All orders must be sent via mail, fax, or e-mail on an official purchase order.

PMS Color Match: $30.00 (G) each. Not available on hot stamped or stress-ease items but we will match standard colors as close as possible at no extra charge. PMS color matches are available on silk screened, pad printed, letterpress and digital offset items. PMS matches cannot be guaranteed on dark colored items.

Paper Proofs: No Charge for first paper proof. Proof must be notated on order. Complimentary paper proofs may be faxed at the discretion of the factory. Any revisions to proofs will be charged @ $12.50 (G) per copy. All orders will be shipped 5 days after paper proof approvals. NO CREDIT WILL BE ISSUED FOR ANY ERRORS AFTER APPROVAL.

Product Proof | Spec Samples

$60 (G) for the production of the sample/proof. Allow 5-10 days after approval of artwork for production.

Registration: A registration variance of +/- 1/32 may occur with multiple colors and must be considered acceptable registration.

Repeat Orders: Files are maintained for 24 months. Orders repeated within 24 months of the original order will be subject to a $25.00 (G) exact re-order set-up charge. The most recent invoice number and date must be supplied when requesting a repeat of a previous order. ANY CHANGE IN ARTWORK OR PURCHASE ORDER IS DOES NOT CONSTITUTE A REPEAT ORDER.

Returns & Credits: Complaints must be filed within 30 days of shipment. Printed orders may not be returned and will not be accepted without written authorization. A return authorization number, assigned by the factory, must appear on the outside of any packages for all returned merchandise. Merchandise that has been returned for inspection will be returned back to customer if we do not find any problem with the merchandise. Merchandise must be returned before credit can be issued. Credit will be issued only for what has been returned. Random samples may not be returned for credit. Return shipping charges must be prepaid. “Stock Tags” & blank parts will have a restocking fee of 25% billing plus full shipping charges. Blank cases (DP-16, DP-225 and DP-226) may not be returned. All credits must be issued within 30 days of complaint settlement. No credits will be issued after 60 days of invoice date. Once blank items are decorated, no returns will be accepted. Any orders that have to be reproduced due to an issue with the order will be billed in full until original order is received and inspected. Any product that was returned will be inspected, once inspected any product that is in good working condition will be returned to customer.

Set-Up Charges: Where shown, SET-UP CHARGES include touch-up of supplied “camera ready” art to make it “production ready.” 30 minutes is allowed; orders requiring extensive artwork or additional photography, are invoiced at $50.00 (X) per hour. Fax transmissions, photo copies or art generated on a laser printer are NOT considered camera-ready quality. Mounted cuts cannot be used!

Samples: Free samples under $10.00, with your shipper number. Samples over $10.00 billed @ EQP with shipper number provided.

Shipping: F.O.B. Evanston Illinois. All orders are shipped UPS® or Fed EX® unless otherwise requested. Larger shipments are via common carrier. Factory does not assume responsibility for carrier delays and cannot be held responsible.

Incorrect Shipping Address: UPS, Fed-Ex and other shippers bill us for address changes due to incorrect addresses given on the customer’s P.O. even though the packages are delivered to the given address. This also applies to incorrect information given on orders shipped distributor 3rd party freight. All fees charged to us will be invoiced seperately once we are notified. Invoicing may take up to 45 days due to freight company delays.

Pallet Charge: Truck shipments will be billed at $10.00 (X) per pallet to cover the cost of pallet and shrink wrapping.

Shipping Weights: Product weights listed in catalog and on website are approximate. Final shipping weight may vary due to packaging.

Power Bank Product Proof | Spec Samples

$125 (G) for the production of the sample/proof. Allow 10-15 days after approval of artwork for production.

Split or Drop Shipments: $10.00 (G) per location.

NON-Imprinted (Blank Product): EQP less 10% pricing applies. Excludes DP-21A, DP-812 & DP-820.

UNION Label Printing: Our factory employees are members of Teamsters Union Local 777. We can supply a union trademark at no additional cost. (See USA made items on page 4)

ARTWORK TECHNICAL


E-MAIL Requirements: For all emailed artwork use the following address: art@ Dard Products.net. Orders should be sent to orders@ Dard Products.net. The order and artwork will be acknowledged via e-mail to the sender. Always send a .pdf file for comparison of the art or fax a hard copy with your order. All PMS colors must be identified on the printout. This printout will verify that the correct art and fonts were received. For multi-color jobs, please include a composite as well as printed separations. Mac or PC files are acceptable. SEE REQUIREMENTS UNDER ACCEPTABLE FILE FORMATS. Include the following when sending your art or order via e-mail: Subject field must have the purchase order number and type of service. Ex. “PO# 1234, 1-Day service”. In the body of the email please include: Company name, address, phone, ASI number and any special instructions regarding your art or order. Delays may occur if the above information is not supplied. The P.O. must be clearly marked: “ART SENT VIA E-MAIL.” All e-mailed art is acknowledged via e-mail back to the original sender.

ACCEPTABLE FILE FORMATS FOR DISKS OR EMAIL

Adobe Illustrator CS5 or lower is preferred. Please save as an .ai or .eps file with all text converted to outlines

Acceptable Software and File Types: Illustrator .eps or .ai. All EPS files must be Vector (no imported pictures). A vector file is resolution independent, that is, it can be scaled to any size and printed on any output device at any resolution without losing its detail or clarity.

Artwork will be sized to fit the imprint area as large as possible unless otherwise specified.

Copyright/Trademark Laws: Dard Products assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the law, governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Dard Products responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork.

Layout/Imprint Sizing: We reserve the right to layout copy and artwork to the best advantage considering size, type styles and printing space available, unless finished art is provided to size.

Fonts: It is recommended that all text be converted to outlines when possible. If this is not possible; all Fonts, Font Suitcases, Printer Fonts and Screen Fonts must be included. We recommend Arial or Helvetica for the best printing results. We do not recommend Times Font Family. Be sure the point size will be large enough to print clearly. Serif and Script fonts are not recommended on small items nor do they print well in all caps. If typestyle is not specified on purchase order Helvetica or Arial will be used.

  • All copy should be 7 pts or higher, smaller type may fill in and we can not be responsible.
  • All Lines should be no thinner than 1 pt.
  • Dard Products® requires a resolution of artwork no less than 600 dpi [NO 72 dpi JPEG or GIF files]
  • We will adjust halftone percentages and reset copy when necessary.
  • NOTE: Microsoft® Office programs (Word, Power Point, Excel, etc.) are not graphics programs and will not be recognized as acceptable art.

Camera Ready Art Guidelines: Black & White line art on flat photographic paper. 600 dpi (or higher) laser prints, preferable at 200% of final size. Multi-Color Artwork: Must send Black & White color separated art with registration marks for each color. Always include a color composite.

Available Imprint Colors

Spot Colors: Most Dard Products® printing is done in spot colors. We use the Pantone Matching System (PMS). All files containing RGB or CMYK must be converted into spot colors (PMS). The colors must be clearly identified in the file as well as on the composite (hard copy).

Halftones: All camera-ready art supplied with halftones must be “to-size” with a 65–133 line screen. Silk screen items 60–85 lpi, Pad printed items 50–65 lpi, Offset items up to 133 lpi. Halftones can’t be printed on Hot stamp items, stress relievers, or textured surfaces, such as portfolios.

Unacceptable Artwork/Text Files: Faxes or copies of faxes, photocopies, photographs, slides, transparencies, letterheads, business cards, laser art printed with a resolution of 600 DPI or less, JPEGs, GIFs, actual products, or any other art that needs to be touched up, color separated or made one color.

NOTE: OUR DELIVERY SCHEDULE MAY DEPEND ON THE QUALITY OF THE ARTWORK SUBMITTED.

Straight Line Copy: Dard Products® can typeset your copy if we have the font that was used to create your text file. Please provide the font name and a printed sample of the font. If not, we will use the font that will work best.

Artwork Return Requests: Artwork will be returned upon written request after completion of order and payment of invoice. Written requests may be made via mail, fax or e-mail.

Safety Statement To Customers: Dard products are manufactured and printed using clean laboratory tested materials and inks. Raw material and finished product testing procedures are ongoing and are conducted by certified laboratories. Dard Products conforms to FDA and CPSC testing protocols and limits on toxic substances. Copies of third party test reports from PPAI recommended testing laboratories are available upon request.

Dard Products Safety: Dard Products approach to product safety always considers three important factors - our employees, our customers, and our environment. Employee safety is our primary concern. All manufacturing processes are continually reviewed to make sure that we provide clean, safe, and environmentally healthy surroundings for our employees. Air testing, noise testing, water testing, a vibrant safety program, and independent audits all serve to keep Dard Products at the forefront of employee health and safety.

Dard Products facilities are all clean, modern installations. We fully comply with current laws and regulations. We are periodically inspected by private auditing organizations, and local, county, and state government agencies. Our business standards and reputation in the industry are second to none. Our customers are always welcome to visit and tour any of our facilities.

Recycling: Dard Products recycles inks, plastics, papers, oils, and other manufacturing materials and components to minimize our impact on the environment.

CPSIA: All of our products conform to the Consumer Product Safety Improvement Act of 2008 and its limitations on lead and lead paint in children’s products. All items considered by the CPSC to be a child’s item will be printed with tracking information as required by law.

Product Labeling: Dard Products complies with the requirements outlined in Section 103, of the CPSIA.

Proposition 65: In 1986, the state of California passed Proposition 65, which is titled “The Safe Drinking Water and Toxic Enforcement Act.” This regulation stated that no one can knowingly discharge a chemical into the drinking water sources or on to the land which could cause cancer or birth defects, or presents a reproductive hazard.

Prop 65 also requires the Governor of the State of California to annually publish an updated list of chemicals which are known to cause cancer or birth defects. Currently, this list has more than 700 chemicals included. Prop 65 requires businesses to provide a clear and reasonable warning before exposing anyone to a listed chemical. Prop 65 only affects products distributed in the state of California. Dard Products will add Prop 65 warning labels to California bound shipments as appropriate.

General Disclaimer: Products and logos shown in this catalog appear only to illustrate the basic products and ability to include messages and art on them, but are never intended to suggest that the imprints were designed by this company or that the products with those specific imprints are readily available to any purchaser without permission of the owners of the trademarked, copyrighted art or copy. We accept all copy and other materials submitted by the customer for use by the factory introducing items ordered on the basis that they are submitted in full compliance with all laws regarding trademark, service mark, copyright, etc. The factory accepts no liability for any infringements.

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